Vendor Refund Policy

Last Updated: June 2026

This Refund Policy explains how refund requests related to orders placed through the Blinzar Platform are managed.

1. Purpose

This policy outlines the refund process, vendor responsibilities, and circumstances under which refunds may be approved for customer orders.

2. General Refund Policy

Due to the perishable nature of food products, refunds are granted only in limited circumstances.

Refund requests are reviewed individually based on the facts and supporting evidence provided in each case.

3. Eligible Refund Situations

Customers may be eligible for refunds when:

• The Vendor is unable to fulfill the order.
• Wrong items are delivered.
• Food is damaged upon delivery.
• Food quality issues are verified.
• The order is not delivered.
• Duplicate payment is detected.

4. Non-Refundable Situations

Refunds will generally not be granted for:

• Change of mind.
• Taste preferences.
• Delayed consumption by the customer.
• Incorrect delivery address provided by the customer.
• Customer unavailability during delivery.
• Orders successfully delivered as requested.

5. Order Cancellation

Once a Vendor accepts and confirms an order, cancellation is generally not permitted.

Refund requests may only be considered under exceptional circumstances.

6. Wallet Refund Policy

Approved refunds shall be credited to the customer's Blinzar Wallet.

Wallet credits may be used for future purchases on the Platform.

7. Vendor Liability

If the refund is approved due to Vendor fault:

• The refund amount may be deducted from Vendor settlements.
• Additional penalties may apply.
• Repeated violations may affect Vendor ratings.

8. Investigation Process

Before making a final decision, Blinzar may:

• Request evidence.
• Contact customers.
• Contact Vendors.
• Review order details.
• Review platform records.

9. Fraud Prevention

Blinzar reserves the right to reject:

• False claims.
• Duplicate claims.
• Misleading complaints.
• Fraudulent refund requests.

10. Final Decision

All refund decisions made by Blinzar shall be final and binding upon the Vendor and Customer.